FAQs

How to start working with Surge?

Contact us via the ‘Get in touch’ button and tell us about your needs. We will get back to you within 24 hours.

Who can be a customer of Surge?

Any company or freelancer from all over the world can be our customer.

How long does it take to register as a customer with Surge?

We will normally process your application in less than 48 hours, although it depends on the particular conditions of each customer.

What industries do you specialize in?

We also ensure that the whole team is included in the process and that no one is left out during the turnaround. The most crucial part is ensuring some degree of financial stability during the turnaround.

What are the conditions of service?

Each case is studied individually. We treat each customer in a personalised and unique way.

Can I integrate the Surge system in my company?

Yes, through the APIs. You can find the documentation at https://surgepay.cloud/businesspayments/api/documentation

I have some questions regarding my integration. Who can I contact?

During office hours you can contact us and speak to one of our Customer Service agents who are trained to assist you with your integration, alternatively you can send us an email at support@surgepayme.com

Is payment information collected by Surge Pay?

Using API to pass payment information directly to your payment gateway means that Surge doesn’t directly collect any information submitted through the funnel. To help ensure protection while the data is passed, Order Form pages do employ a higher level of security than a standard page and require HTTPS to work properly.